Amazon.fr
Posted: Mon Oct 25, 2021 3:42 pm
Last Monday I ordered two boxes of glass baubles for Christmas (yes I know but I like to be in advance 
) They arrived on Friday. They are lovely however one bauble in one of the boxes was broken. The boxes had no packaging around what so ever so hardly surprising that more than one was broken. I contacted Amazon and said they really need to supply bubblewrap or similar when sending out glass baubles. Immediately I got a reply would you like a refund or a replacement but you will need to return the box for whichever option you choose. As it happens I had selected contact in english and thought no more about it. I replied via their email saying I couldn't return the box as I had already disposed of the broken bauble but here's a photo. Within an hour I got a telephone call from a London number which I ignored but checked it out to find it was Amazon. A couple of hours later another telephone call which I answered this time and the chappy at the other end said I could have a refund or a replacement without returning the box but could I email him again to say which option I wanted. I emailed yesterday and said I would prefer a replacement cos I liked the baubles so much. This morning I got an email to say a replacement is on it's way. Can't fault the service.
) They arrived on Friday. They are lovely however one bauble in one of the boxes was broken. The boxes had no packaging around what so ever so hardly surprising that more than one was broken. I contacted Amazon and said they really need to supply bubblewrap or similar when sending out glass baubles. Immediately I got a reply would you like a refund or a replacement but you will need to return the box for whichever option you choose. As it happens I had selected contact in english and thought no more about it. I replied via their email saying I couldn't return the box as I had already disposed of the broken bauble but here's a photo. Within an hour I got a telephone call from a London number which I ignored but checked it out to find it was Amazon. A couple of hours later another telephone call which I answered this time and the chappy at the other end said I could have a refund or a replacement without returning the box but could I email him again to say which option I wanted. I emailed yesterday and said I would prefer a replacement cos I liked the baubles so much. This morning I got an email to say a replacement is on it's way. Can't fault the service.